Wales based TSW Training has been providing vocational and commercial training for over 40 years. Their extensive course catalogue has training programmes and consultancy services ranging from Health & Safety to Management & Leadership, of which about half are offered as public courses, and all as In House Training.
Managing these complex and varied services across 50+ staff and some 30 associate trainers was extremely difficult without a comprehensive training management system. TSW was using Excel, Access, and other Microsoft Office applications along with a custom database to run their business, a system that was both ineffective and inefficient.
Saving Time with Administrate
After implementing Administrate, TSW's Group Commercial Manager Matthew Channell remarked that, “Thanks to Administrate we’ve seen a major drop in our general admin time.” Having everything in one place has helped too, as "It’s great to link our divisions through one system that is used by both our sales, admin and delivery teams."
Better Delegate Communication and Management
In addition to better business visibility, TSW has found that Administrate helps them provide a better service to their students. Channell adds, “We’re now much better at keeping in touch with delegates, plus we can capture more info allowing us to offer delegates and clients opportunities to attend related courses.”
Administrate Simplifies Course Bookings and Course Invoicing
The simplicity of being able to take a sales opportunity, convert it to a course booking and then raise an invoice, all in just a few clicks, is something that has had a great impact on staff and team performance at TSW. The removal of duplicate data entry when entering a new course or event is one of the key benefits of using a training management system.
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