ForgeRock Now Focuses on Strategically Advancing Training
-
10 M
in training every year through the Administrate platform
-
100 %
year-on-year growth
Case Study
ForgeRock University is a training services provider operated by the training department at ForgeRock, a leading digital identity and access management organization founded by some of the brightest minds at Sun Microsystems.
Industry
IT & Software
Objective
Scale the training program without increasing staff.
Results:
100% year-on-year growth with the same small team.
A low churn rate and high customer usage and satisfaction with your software solution is the sweet spot to the sustainable growth of your organization.
Many software companies rely on NPS, robust support documentation, and a dynamic content strategy to achieve this sweet spot. Training is also at the core of ensuring a steady and reliably low churn rate and a high level of customer expertise with your software. ForgeRock knew this, yet their training team was being held back by inefficient training software solutions that resulted in a web of spreadsheets and disconnected learning analytics. They were losing valuable time, so they came to Administrate looking for a data-driven approach to training.
Manually managing training was making it hard for ForgeRock to scale, so they partnered with Administrate.
Using spreadsheets to manage course catalogs, instructor schedules, and course information was slowing their team down.
Accessing multiple disconnected systems compromised data integrity, making it difficult to connect the dots between training and organizational goals.
Bulk email sends to learners and instructors took up most of their team’s time, limiting their ability to think strategically about the future.
ForgeRock University now achieves agile business goals because they have redefined what makes training operations efficient.
Director of Customer Training, ForgeRock & Ping Identity
The training department operating ForgeRock University knew they needed to think beyond their current learning tech stack. So, they leaned into a platform approach to build a learning tech infrastructure.
Synced calendars for resource availability, and course and instructor schedules provided their team with actionable visibility of training.
Administrate’s training operations platform provided ForgeRock with a single system of record where all their training data from multiple systems is housed.
Automated communication triggers, flexible course templates, and a powerful, customizable, no-code reporting engine empowered their team to get strategic.
10 M
in training every year through the Administrate platform
100 %
year-on-year growth
Director of Customer Training, ForgeRock & Ping Identity
Unlike other training software providers, we’re not going to leave you to figure it out after you log in to Administrate.
Our expert teams dedicated to implementation, development, and professional services have a substantial background in the training industry. They are standing by to help your organization achieve meaningful alignment and real business results. That’s part of the Administrate experience. We’ve already helped hundreds of organizations serving millions of learners. We’re ready to help you.
