How do you know when you need to invest more time and money into your internal training? There can be lots of signs, so it’s crucial you know what they are so you know how to spot them and make a move quickly before a real problem develops.
We’ve picked our top ten signs to look out that show your business needs to invest more in internal training for your team members.
1. New Staff Need Support
When you’re bringing a new member of staff into your company, there can be lots of things that they need to learn. From learning how to work your computer system, how to use software systems you use, and even things like what to do in a fire drill or how to request holidays in line with company policy – there can be a lot of new information for new members of staff to absorb.
It is so important to make sure you have the correct training in place for new team members from the minute they get started with you, or it could take a long time to set things right again. If staff members are given the wrong information, or given mixed information from multiple sources, it could lead to confusion or tasks being completed incorrectly.
There’s also the risk that if you don’t have an explicit training plan for new staff, they could end up feeling overwhelmed and unhappy in their new role.
2. You’ve Noticed Knowledge Gaps
If you start noticing gaps in the knowledge of your staff, then it could be time to step up your training game. You may assume that all your staff know how to do things and what is expected of them, but it’s vital that everything is properly mapped out and communicated to them. Otherwise, there could be some confusion.
This could mean creating new training sessions to cover a particular topic or reworking training you already have in place to address the knowledge gaps to ensure everyone is working to the same standard and with the same level of knowledge.
3. Support Progression
Training isn’t just for new staff, as it can also help support progression within the company. If you have employees who wish to progress to the next level in their department, they may need a little more than just hands-on experience.
For example, if you have potential managers, then you may wish to support them with management training sessions which will get them ready to take on a new role. Providing this type of training as part of their internal training will hopefully encourage these staff members to stay with you as they climb the career ladder with different roles, rather than leaving your business because they are stuck at the one level.
Drawing up training plans for different career progression paths will allow you to decide exactly how much training you need to arrange to support your staff members, and will also give staff the chance to see all the training being offered to them and how much work they will have to do.
4. Staff Are Asking for it
One clear sign that you need to invest more time and effort into your training is when your staff start asking you to! It costs a lot less time and money to train your current team than it does to continually bring in new staff members when your current staff members leave to find better opportunities elsewhere.
Supporting your staff is so important, so take some time to find out the type of training they feel they need to perform their job correctly and do your best to provide it for them where possible. It could be they don’t feel confident with a particular computer system, or maybe there have been changes lately in the way you deal with sales calls which have not been communicated effectively. Listen to your team and create your training schedule with them in mind.
5. Problems are Arising with Current Internal Systems
If you use a lot of complicated systems and pieces of software in your business, then your staff are going to need the training to make sure they know how to use them properly. However, if you’re noticing a lot of problems arising or staff are complaining about not being able to do certain things, it could mean that you need better or further training.
If there has been an update to the software since the last time you did the training, then you will need to run an updated session to make sure everyone is up to date with how to use the new system.
If there are lots of problems cropping up, take a look at your current training and make sure it covers these problems in detail. If it doesn’t, you may need to do some editing and additions.
6. You Need to Introduce New Systems
Similarly to the point above, if you need to introduce new systems or new software into your business, then it’s imperative that you invest in some training for them as well. There’s no point in releasing it into the wild and hoping your team will be able to work out how to use it.
While this may be partly true, staff members may not be able to discover the new system's full potential and may only be using the fundamental features that they have worked out how to use. This means all the money you have invested in bringing a new system onboard will be wasted because your staff aren’t using it in all the ways they could be.
Invest in some product training or purchasing training directly from your software supplier to ensure your team are all trained at the same time and in the same way.
7. You Don’t Have Clear Procedures in Place
Having clear procedures in place can be vital to making sure your business runs smoothly. From Sales and Marketing procedures, HR issues such as booking holidays or reporting illness, to things like ordering water for the office – it’s important there are procedures in place or things will start to slip.
Again, you cannot assume that everyone on your team knows how you expect them to do things. If you don’t have clearly communicated process in place, then you cannot expect everything to run smoothly and everyone to be on the same page.
Investing some time in process training will keep everyone in the business up to speed with how things are supposed to work, and you can integrate this type of training into onboarding training in the future, so new team members know what’s going on as well.
8. Low Quality of Work
Low quality of output from your team or lots of mistakes could highlight a problem which could be addressed by training.
If reports you need to analyse your sales output are always missing some critical data, you expect to see then maybe your Sales team needs further training on how to complete the regular reports the company needs.
Similarly, if you’ve been getting lots of complaints from customers lately, it could be that your customer-facing teams need some training on how to deal with customers.
Problems don’t always mean there is a problem with your staff, but it could point to a knowledge gap (as we mentioned above) which could be addressed with additional training.
9. Teams Aren’t Working Well Together
Training can be used to impart new knowledge to your staff members, but it can also be used to help teams work better together. If there’s a lot of friction within a team or between a couple of teams in your business, then training could be the answer.
From team building sessions to conflict resolution training, there are lots of ways you can invest in your internal training to ensure all your teams work better together.
10. Current Training isn’t Working
You may already have internal training in place within your business, but perhaps it isn’t working as well as you think it is. A lot of people think training is something every company needs to do, but the actual training sessions themselves may be dry, boring, and unhelpful!
Just because you offer training doesn’t mean it’s living up to its full potential. Take some time to go over the current training you offer, perhaps giving your staff the chance to tell you their opinions on the training so you can build a training plan which works for management and the rest of your team!
Don’t have training in place to look good – make sure it’s there for a reason and providing your staff with additional information and experience, as this will allow them to perform better in their job roles.
Want to Read More?
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